i was paying $43 a month for blast (been with comcast for 30 years) and now they said the same thing would cost me $97. Removed due to Rule #2: Leave your pitchforks at home, This thread has been locked by the moderators of r/Comcast_Xfinity, More posts from the Comcast_Xfinity community. In Xfinity's own words, “We take pride in our products, which is why we offer a 30-day money-back guarantee for Xfinity TV, Internet, Home Security and Home Phone services, and a 14-day money-back guarantee for Xfinity Mobile services and devices.” 3 Refills for Prepaid service and refill cards and codes not subject to refunds and are not refundable, returnable, or redeemable or exchangeable for cash. Comcast 30-day money-back guarantee does not apply to Xfinity Prepaid Instant TV. Hang tight -- your post should get an official response soon. I’ve had the best luck using @comcastcares on Twitter. We’ll issue a refund for the monthly recurring fee paid for the first 30 days of service, excluding installation charges, fees, taxes, or per-call charges. Each Comcast Business Class Service ("Service") carries a 30 day money back guarantee. And finally, the last call i did, I was told that the account is schduled to be closed on Sept. 30, 2013. I was mad, that after all the those trouble I still have to pay them!! In no event shall the refund exceed $500.00. And now, i came back to read it again, and I realized how misleading that statement is. Money-back guarantee If you're not completely satisfied within the first 30 days of your Business Internet, Phone, or TV service installation, you may cancel that service. And then got a bill for the full month plus installation fees. Welcome to the Xfinity community! Xfinity has a 30-day money back guarantee on their services, as well as 24/7 customer support. If within the first thirty days following Service activation Customer is not completely satisfied, Customer may cancel Service and Comcast will issue a refund for Service charges actually paid by Customer, custom installation, voice usage charges, and optional service fees excluded. What happened was that you didn’t pay attention. If either automatic payments or paperless billing are subsequently cancelled during the 24-month term, or services are reduced to Xfinity TV Limited Basic service only, the $10 monthly discount will be removed automatically. I signed up and rapidly realized the data cap was going to be a problem and I cancelled after 22 days (once my local fiber provider could install service). Comcast 30-day money-back guarantee does not apply to Xfinity Prepaid Internet service or Xfinity Gateway. We will treat you and your home with courtesy and respect. Each Comcast Business Class Service ("Service") carries a 30 day money back guarantee. This is perhaps the best thing about Comcast. Xfinity gives you a 30-day money-back guarantee, but you can only get refunded for up to $500 of your upfront payment for equipment. The 30 days is a full refund on anything you've paid for. SimpliSafe offers a 60-day money-back guarantee with a three-year limited warranty on the equipment you purchase. Installation fees as well. Since this isn’t at all what I thought I signed up for I quickly cancelled, well within the 30 day money back guarantee. In the meantime, if you haven't already, please send your full name, account number, and service address to the official team via modmail. Xfinity Voice Unlimited $49.99/mo. Initial trial period: Xfinity offers a 30-day money-back guarantee, making their plans relatively low-risk as long as you decide (and cancel) within that time. Check Prices Learn More. However, their triple-play plans Bundling your services gives you even more options to save you both time and money when getting your home connected. If within the first thirty days following Service activation Customer is not completely satisfied, Customer may cancel Service and Comcast will issue a refund for Service charges actually paid by Customer, custom installation, voice usage charges, and optional service fees excluded. Keep it up, follow the escalation advice in this thread and you’ll get your bill to go away. Now I came back and looked at this agreement again, because I was told that I need to pay the $49 installation fee and the recurring charges for the service I used during the 30-day period, in which the total is $118.90. Low and behold they billed me anyway and say the 30 day money back guarantee means just no cancellation fees? Want to know more about this VPN service, read our PIA review. They’ve only pissed me off one times in the last 5 years! Completely harness extensive testing procedures via ubiquitous processes. While early termination fees are not uncommon in the industry, many customers are surprised when they cancel their contract and the fee is applied to their bill. The automatic payment and paperless billing discount is for a period of 24 months and will appear on the bill within 30 days of enrolling. Enter your pin code for check broadband service area. Pl We will give you a 30-day, money-back guarantee on our XFINITY TV, XFINITY Voice, XFINITY Internet or XFINITY Home - Secure and XFINITY Home - Control services. So after 3 months, they finally closed the account and the total bill came up to $304.61. Press question mark to learn the rest of the keyboard shortcuts. Naturally, they'd like you to bundle your services together. Each Comcast Business Class Service ("Service") carries a 30 day money back guarantee. It’s a shame because I had been with Verizon for 5 years before finally giving Xfinity a shot. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. When you sign with Xfinity, you also receive additional benefits including whole-home coverage with xFi Gateway, access to a million+ nationwide Xfinity WiFi hotspots, and a 30-Day Money-Back guarantee. The Xfinity Customer Commitment. High-Tech Comcast xFi Pods at the best prices, and including: Money back guarantee Minimum 1-Year warranty 2 day shipping Secure payments Back Market is rated 4.2/5 by 26249 customers Unlimited calling nationwide + nearly half of the world 30 days money-back guarantee 24/7 support No Term Agreement CALL NOW I called to cancel Comcast within the 30 Day money back guarantee and was told I could not get my money back unless there was a service call on the account that they could not resolve. I wouldn’t have had any early termination fees anyway because I was on a month to month plan, so what was the 30 day free trial they kept promoting to me and using to sell me the service? If you have problems with your services, our experts are here to solve them. Like Xfinity, you can offer different versions of a money back guarantee for different products or services. I had to call at least five times to make that bill go away, with evidence of the dates I had installation and cancellation, plus evidence of the 30 day guarantee. I got an extra month of them because my 30 day trial “couldn’t be cancelled until the end of a billing cycle” which they screwed up by a day and refused to refund saying it was my fault for canceling mid cycle. This is perhaps the best customer commitment by Xfinity. I’m honestly fed up with having to talk to all their different representatives, it seems very much intentional to make me jump through a billion hoops in hopes I just give up and pay the bill. We can help with: technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. the link is here http://business.comcast.com/smb/about/promise. ok, here is the Agreement about the 30-day gurantee stated on the Document I signed when I subscribe to the internet service. I did not bother look into my account anymore because of what they told me that those charges will go away. If you cancel within 30 days, the company will provide a refund for the recurring fee you paid for the first month and the charges for standard installation. Applying for a service refund You can get refunded for the cost of your Xfinity Mobile service, taxes, data usage, international long distance, and roaming up to 14 days from when your device ships. If you're not fully satisfied with your Xfinity Mobile service and want to request a refund, you can now start the process online. Comcast 30-day money-back guarantee does not apply to Xfinity Prepaid Instant TV. Don’t trust their promotions, there is literally always a catch. Would have gladly kept with the switch if I actually got what I was sold rather than getting “fine-printed” every step of the way. Surely, now it says installation fee is excluded which is very much different to the misleading words on the document that I signed. This is a USED device with REAL PHOTOS of the EXACT, unique item you will actually receive! BUT!!!! ESPN, HGTV, TBS, TNT, and the USA. As I am not getting anything through phone customer service, can someone here get back to me about this? Long story short, I did call a couple of times about it, sent them the signed disconnect form, and all i hear was it is still pending for account closing. The Bad Like some competitors, Comcast requires a two-year service contract, and camera recording is an additional charge. I was told by 3 different people that if I cancelled within 30 days I wouldn’t be charged, including by the person at the xfinity store when I returned my equipment. I’ve basically been told half-truths every step of the way to get me to sign up, with both the DVR fiasco and now the fake 30 day trial. If you need more immediate assistance, check out the Xfinity Assistant. Please note: Due to increased volume in our digital support channels, you may experience extended response time. Refurbished WiFi Network Range Extenders Xfinity Comcast xFi Pods - White Low-priced Xfinity Comcast xFi Pods Like new Up to 30% cheaper. After that, I returned the equipment after a week because I decided to just go back to Comcast residential account. They offer a 30-day money back guarantee. It kind of is. Go to comcastcares on twitter or submit a mod mail. Everything Comcast told you was 100% correct on the money. Comcast offers a 30-day money-back guarantee. I would like specifics on the 30-Day Money-Back Guarantee because what i found says nothing about this. Search . If you're looking for internet and phone services as well, you can bundle to get cheaper prices. RCN charges $15 a month less for the same speed. They want to be the reason behind their customer’s happiness, but if Comcast fails to satisfy you, you can claim your money within 30 days of installation. I had no problem with the disconnect team as I got the disconnect form signed within 2 days. The no-contract option will cost $10 more a month, but customers can cancel at any time. Xfinity's home phone packages give customers unlimited local and nationwide calling, not to mention options for unlimited calling to Canada, China, India, Mexico, and more. I don’t know why I’d ever consider Xfinity for anything again after all this, but hopefully others can avoid the same mistakes by staying away from them. Unfortunately, Xfinity’s equipment comes with no more than a 30-day warranty. Removed due to Rule #5: No solicitation — Posts or comments encouraging others to seek help through other channels defeats the purpose of our community (this includes advising OPs to file FCC or other regulatory complaints, etc). In order to be eligible for the refund, Customer must cancel Service within thirty days of activation and return any Comcast-provided equipment in good working order. I was forwarded to the retention department and she verified that the account was really closed within the 30-day period and they will notify the collection agency about it. Xfinity Prepaid Instant TV Prepaid Instant TV is cord-free, pay in advance streaming, no annual contract, no additional equipment, no hidden fees. When I was returning the equipment, I was told that the account is still active and I should contact Comcast Business to close it or else they will continue to charge me for monthly service. $22 refill price includes the Broadcast TV Fee. I cancelled on the phone and returned the equipment to the local store. And during those days, i was still getting charged for the monthly service, even though i no longer use the service since I dont have the equipment anymore and already signed for residential account. However, yesterday to my surprise, I received a mail from a collection agency about those balance that I need to pay!!!!. Comcast offers a 30-day money-back guarantee for their alarm installations. I said I wanted DVR service, which they told me I was getting, only to find out they only gave me DVR lite which is only 20 hours of cloud storage and no DVR boxes. Press J to jump to the feed. I've flagged your post to the Community Specialists, /u/bull_ish435. Xfinity offers a no-contract option for its TV services for customers who prefer not to be locked into a contract or for those who dont plan on using the services for long. I was told by 3 different people that if I cancelled within 30 days I wouldn’t be charged, including by the person at the xfinity store when I returned my equipment. I signed up for Comcast Internet and two weeks later found out that my building also has RCN. Comcast Cancellation Policy. So I signed up for Xfinity’s “30 day free trial” to give it a shot to see if I liked their services. It’s nice because all of it is saved in dm’s. Xfinity is basically Comcast's brand for TV, internet and phone services. It is not in the new system. Search Xfinity Broadband In Your Area. If you have questions about your services, we're here to answer them. I was told that I dont need to pay them because those charges will go away when the account is closed. 2. VPS Hosting. ~ It is guaranteed to be completely free of LCD screen burn or shadows, compatible with the advertised carrier(s), and comes with a 30 day money back guarantee. I complained about it more but it did not get anywhere and I was told to go to their 30 days terms and agreement site and read it again. The 30 day guarantee is solid if you do your part and have documentation. that the 30-Day Money-Back Guarantee does not say you go back to what you had. yeah right. $22 refill price includes the Broadcast TV Fee. she told me that I still need to pay the $118.90 for the installation fee and for the services used for 14 days. 30-Day Money-Back Guarantee; Get all the essentials features Starting at 499/mo. The Xfinity Guarantee states:Our Commitment to every customer:Respect your time: We offer 2 hour appointment windows – seven days a week, day or night.Simplify your experience: We’re always there for you with easy to use self-service tools across all devices and 24/7 support.Make things right if we fall short: We’ll give you an automatic $20 credit if we’re ever late. My 30 day money back guarantee cost me ~$30. I tried calling them and they told me there was nothing they could do about the bill, but they were “sorry.” Lol. Xfinity has a 30-day money back guarantee on most of its home services such as cable TV, internet and home security, as well as a 14-day guarantee on its mobile services. They still charge the fees and don’t refund them. Is it just me or do you think it is really misleading?? http://business.comcast.com/smb/about/promise. My story, I signed up for internet with static ip last July 17, 2013 but because I did not like the speed, I decided to cancel on June 30, 2013. We will always be on time within your two-hour appointment window or we'll credit you $20*. I read it carefully before i signed it and from my understanding, eveything will be refunded including the customer installation when i cancel within 30-days. Lastly, PIA is now covered by a full 30-day money-back guarantee and only costs $2.69/mo. Five times. this is ridiculous!! Get PIA 30 Days Money Back Guarantee How to Choose a VPN for Comcast Xfinity? So I called up comcast business about it and again explained the history. Additional senior-friendly accessibility options 3 Our community is your official source on Reddit for help with Xfinity services. 30-DAY MONEY BACK GUARANTEE ? Thanks for posting in the community! Refills for Prepaid service and refill cards and codes not subject to refunds and are not refundable, returnable, or redeemable or exchangeable for cash. 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