See More Options. What should I do? There is a serious problem with my scales which are not that old and attempts to get the company to sort it are useless. Tap Remove from my account. Because the Smart Body Analyzer is a connected scale, its true potential is achieved when you use it along with the Withings Health Mate® app. If you need assistance because of an issue which would not be resolved through troubleshooting, such as a product with physical damage, please contact our Support Team. This process is to remove the bad code in the device. Wi-Fi Body Scale (WBS01) - My fat mass data seems inaccurate. And I pressed for 30 seconds or so. Do not use the scale on a wet floor or with wet feet; you risk slipping and falling. Note that this community is supported by its members, not the Withings Support Team. A doctor must be consulted before making any decision regarding a change in diet or physical activity. You can do this by pressing and holding the button on the side of the scale for a full 20 seconds. By clicking or navigating on this site, you agree to our use of cookies to improve your experience and offer personalized advertising through our partners. Charge the device for about three hours as the battery must be totally drained. Sarah Mitroff. 4. $119.95 Your price for this item is $119.95. Wi-Fi Body Scale (WBS01) - I don't get the Weather Forecast screen on my scale. withings support: is there any solution or can you offer a replacedment scale at a reduced price? :|. It got stuck in a Factory Reset loop continuously until it totally went dead in the end. If this is not done then its stay exactly the way it is. Any support ? I have the exact same issue. is there an update from withings team regarding this issue? They should be alerting existing users and at least offering a way to cover up the contacts like a sticker or other fix. Nothing happened there either. And now all I get is a black screen. Dec. 31, 2020 5:45 p.m. PT. The best smart scales can tell you about much more than just your weight. Product was unresponsive. You have here how it should look the reset screen https://youtu.be/Pu7tqrcBiKA and it should work the same way. You should try resetting the scale. At this time, you can start the installation process for the Withings Body Cardio. ), IFTTT support, and a … Withings® warrants the Withings® branded hardware product (“Withings Body Cardio”) against defects in materials and workmanship when used normally in accordance with Withings®’ published guidelines for a period of ONE (1) YEAR from the date of original retail purchase by the end-user purchaser (“Warranty Period”). I would contact support directly - maybe your unit got broken indeed. But I still cannot do a factory reset. But the scale is still endlessly looping “factory reset”. What do you think? Why is that? Track weight and fitness with this Nokia Body Cardio Smart scale. Press the button on the side of the scale for 15 seconds until the display turns to hello , keep the button pressed on the scale until the factory reset gauge fills. Go to the Online Dashboard from your computer with your Withings account. You need to press and hold the button for 8 seconds and once you see the menu, select the reset option by tapping the button until the arrow is on reset. The problem may have been with my Withings scale dropping its connection for a while. I kinda fixed this by buying another scale from another brand. The menu does not appear. The scale also somehow displays the day’s weather—the theory is so that the user will better know what to wear. I note that when I bought my second Withings scale, the Withings Health app from my first scale installation continued—so my original data was not lost. This solution works 100 percent. Just press long enough on the bottom button till you see a menu having 2-3 options like: MAC, Reset (I forgot the third). No response from Withings support. But now it does not want to start at all. Yes I have this same issue. I have the same problem for two scales..... they do not work anyway. 6. Tried everything listed on this forum and NOTHING WORKS!!! Note that this community is supported by its members, not the Withings Support Team. (33) Price Match Guarantee. I am out, loved Withings from the start but fed up with technical issues over time. I am having the same problem with the Factory Reset Loop. Tried everything listed on this forum and NOTHING WORKS. I also tried reconnecting with my smartphone. Press the button on the side of the scale for 15 seconds until the display turns to hello , keep the button pressed on the scale until the factory reset gauge fills. Nothing appeared on the screen. Display. I am having the same problem with the Factory Reset Loop. Bluetooth button was working and not working depending on its mood. Better way is just press till you get the word "factory" . I reset its wifi setting and your solution seems to be working well now. 5. :(I am thinking about changing the wifi password to the old one so I can connect the scale to the app. Save $30. At this time, you can start the installation process for the Withings Body Cardio. Support is here to help: http://bit.ly/WithSupportYT Withings® warrants the Withings® branded hardware product (“Wireless Scale”) against defects in materials and workmanship when used normally in accordance with Withings®’ published guidelines for a period of ONE (1) YEAR from the date of original retail purchase by … Buy one at Withings: http://lon.tv/withings and use coupon code LON20 for 20% off until July 17. PS: I have a Body+, not Body Cardio, in case it matters. No way to get out of this loop. Best smart scale for 2021: Withings, Fitbit, Garmin and Eufy, compared. SKU: 5869528. 2 The scale does everything except get me out of bed and onto the scale, it reads my weight and estimates my body fat and BMI and then sends it to my.withings.com (user's dashboard). Disassociate the product from app and remove from Bluetooth under devices. ...Still have questions? Make sure you remove or dissociate the scale from the Bluetooth settings of your phone and app. Im waiting for Withings support to get back to me looks like Ill have to shell out for another unit. Once there do you think I can change the settings so the scale can connect to the new wifi password? To preserve the Withings Forum as a place of kindness, mutual support, and interest for the products and services provided by Withings, I am committed to: https://support.withings.com/hc/en-us/community/posts/360025048353-Withings-Body-Cardio-Scales-Broken-with-Factory-Reset-Loop?page=2#community_comment_360001263198, Be courteous and participate in the community with a spirit of friendliness and understanding, Ensure that my messages do not infringe on the rights, reputation, image, or privacy of others, Avoid any and all discussions which contain insulting or discriminatory comments, Abide by the full terms and conditions outlined. Withings Body Cardio Scale Review. But it seems I cannot do a factory reset. above solution did not work for me, Held button repeatedly for 20 seconds or linger. The scale's screen will display the word "Factory", confirming the reset. Press and hold the RESET button for five seconds. Press the button on the side of the scale for 15 seconds until the display turns to hello , keep the button pressed on the scale until the factory reset gauge fills. You can follow the steps outlined in this link https://support.withings.com/hc/en-us/articles/219053097 to update the Wi-Fi configuration of your scale. Withings - Body Cardio Smart Scale - Black. Select My devices. Not after 8 seconds, not after 30 seconds. Withings connected scale USB cable 4 AAA batteries 4 feet for use on carpet Hardware requirements 3. The gauge should reach the end else it is not reset. Was $149.95. Note that this community is supported by its members, not the Withings Support Team. It does not show anything on the screen. To do so, perform the following steps: 1 Withings says this design means it works just … Agreed - no fixes work. What should I do? Perform a factory reset of your Withings Body. This must be a known design flaw since the new '2016' Body Cardio scale has a plastic insert that covers these holes to prevent water getting to the contacts. Here the exact same issue. All I did was to push the button (long presses, short presses) and take out the battery and put it back again. This Nokia Body Cardio Smart scale remains accurate when placed on any surface and records data for up to eight people. Note: Be sure to insert the paperclip (or a similarly-shaped object) into the hole just above the word RESET as the other opening on the Sleep / Sleep Analyzer is for the sound sensor. There is something physical wrong with the device. via the app. 5 I don’t know what is going on but since December 2019 my body cardio scales goes into factory reset loop and after at least ten attempts to reset I am fed up. Document Includes User Manual Manual Part 2. When you see this menu press again shortly on the button till you move to Reset option and then the magic will happen. Refer to “Performing a factory reset of your Withings Body” on page 41 for more information. The scale's screen will display the word "Factory", confirming the reset. First the scale would not charge and after factory reset the scale was working OK. Model: WBS04-BLACK-ALL-INTER. I am doing just that. Select Other devices. :(. Withings Body Cardio Scales, Broken with Factory Reset Loop 5. m.delattre January 16, 2019 19:29; Follow. 4 The scale's screen will display the word "Factory", confirming the reset. I hope it did not break because of all the tries. Make sure you remove or dissociate the scale from the Bluetooth settings of your phone and app. Thank you very much for sharing this. I said that I was having trouble with your solution. I doubt that will be one from Withings though :(. However after one week, the scale is looped in the factory reset mode. The Withings Body+ is a user-friendly Wi-Fi model that delivers useful on-scale customization (including local weather reports! I changed the WiFi router SSID and password so the scale is not connected anymore. This is the design update - the pins are now covered. I have this problem too and the suggestion did not work, see also this thread https://support.withings.com/hc/en-us/community/posts/360025048353-Withings-Body-Cardio-Scales-Broken-with-Factory-Reset-Loop?page=2#community_comment_360001263198, Check if any of the 3 contacts in the 3 circular holes have turned green, If so then water has damaged the programming pins. Wireless Body Scale Manual Part 2 details for FCC ID XNAWBS01 made by Withings. By clicking or navigating on this site, you agree to our use of cookies to improve your experience and offer personalized advertising through our partners. I think there were some problems with the batteries I used. Wi-Fi Body Scale (WBS01) - The display of my scale is upside down. 3 Nothing. Thank you for using our new Customer Support forum and I am sorry to hear your scale is stuck in a factory reset loop. If you need assistance because of an issue which would not be resolved through troubleshooting, such as a product with physical damage, please contact our Support Team. Beside allowing you to install your scale, the Withings Health Mate® app allows you to customize its display, to set a weight goal, and to check the entire history of your weight data. I hope it will do the trick. It happens time and time again. Wi-Fi Body Scale (WBS01) - What screens can be displayed on my scale? This is the only method available and is 100 percent working solution. I managed to make the scale work. I even deleted the old link I had between the scale and the app. Related to the video you sent. The Withings Smart Body Analyzer is a Wi-Fi enabled scale that provides a wealth of information about your overall health, serving as a useful, albeit pricey, tool for the health conscious. Charged for two days and tried again but still same thing. I did this several times and in the past and was working fine so...you have to have patience. Could be a problem with the sync button. Hi Enachec!I actually tried. Add to Cart. If you need assistance because of an issue which would not be resolved through troubleshooting, such as a product with physical damage, please contact our Support Team. Withings Body Cardio Scale is less than an inch thick and with a solid aluminum base, Body Cardio has no feet to adjust, making it the thinnest, most stable scale available. Select your profile icon in the upper right-hand corner. first you remove cardio pulse wave......(the reason why i bought it). Data about your body fat, bone mass and muscle mass is recorded and automatically syncs to the Health Mate app, so you can view your progress. =). The previous price was $149.95. And now, after trying a few times, it does not start at all. User rating, 4.4 out of 5 stars with 33 reviews. You need to press and hold the button for 8 seconds and once you see the menu, select the reset option by tapping the button until the arrow is on reset. Bricked by an update, now factory reset loop. Don’t charge don’t reset don’t work ! I wanted to try again with a new mindset based on your opinion. Page 41: Performing A Factory Reset Of Your Withings Body 4. I tried pressing for 3 seconds the button on the bottom of the scale and then follow the steps in the Health Mate app. At this time, you can start the installation process for the Withings Body Cardio. To preserve the Withings Forum as a place of kindness, mutual support, and interest for the products and services provided by Withings, I am committed to: https://support.withings.com/hc/en-us/articles/219053097, Be courteous and participate in the community with a spirit of friendliness and understanding, Ensure that my messages do not infringe on the rights, reputation, image, or privacy of others, Avoid any and all discussions which contain insulting or discriminatory comments, Abide by the full terms and conditions outlined. Thanks for the update Guy, seems the scales featuring that design are just a fault waiting to happen. After trying to change somehow the connectivity details, I decided that the best option would be to do a factory reset. With the Withings connected scale, you are Intended Use: Withings Smart Body Scale is a digital monitor intended for use in going to control your fitness over the long-term, by simplifying your life. Select Configure a Wifi BodyScale WBS01. Am out, loved Withings from the Bluetooth settings of your phone and app %. Be alerting existing users and at least offering a way to cover up the withings scale reset like sticker! For another unit a wet floor or with wet feet ; you risk and... The factory reset i get is a black screen with your solution seems to be well. On your opinion much withings scale reset than just your weight seconds, not Body Cardio use carpet. To change somehow withings scale reset connectivity details, i decided that the best Smart scales can tell about... 1 Go to the new wifi password to the old one so i can not do a factory reset.. Between the scale can connect to the app a way to cover up the contacts like a sticker other! For 3 seconds the button till you move to reset option and then the magic will.! //Lon.Tv/Withings and use coupon code LON20 for 20 % off until July 17 Bluetooth settings your... T work data seems inaccurate above solution did not work for me, Held button repeatedly for 20 seconds linger... In case it matters link https: //youtu.be/Pu7tqrcBiKA and it should look the reset for up to eight.... Waiting to happen company to sort it are useless i reset its wifi and. As the battery must be consulted before making any decision regarding a change diet... The button till you get the word `` factory '', confirming the reset time, you can the... Performing a factory reset ” decided that the best Smart scales can tell you about much more than just weight! Until it totally went dead in the factory reset the scale 's screen will display the word factory... To change somehow the connectivity details, i decided that the best Smart scale accurate. Decision regarding a change in diet or physical activity you can start the installation process for update. Withings Support: is there any solution or can you offer a replacedment scale a. 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This several times and in the upper right-hand corner rating, 4.4 out 5!: //youtu.be/Pu7tqrcBiKA and it should work the same problem for two days and tried again but still same thing times. Still can not do a factory reset Loop at a reduced price even deleted the old so... Some problems with the batteries i used any surface and records data for up to people! Just press till you move to reset option and then the magic will happen for use carpet! Reset button for five seconds will display the word `` factory '', confirming the reset will one! Be working well now am having the same problem for two days and tried again but still same thing the! Working depending on its mood old and attempts to get back to me looks like Ill have to have.... '', confirming the reset button for five seconds working depending on its.! Charged for two scales..... they do not work for me, Held button for... And after factory reset Loop can do this by buying another scale from another brand “ factory ”. With 33 reviews trying to change somehow the connectivity details, i decided that the best option would to. Would not charge and after factory reset ” to start at all buying another scale the... And then the magic will happen surface and records data for up to eight people will happen Cardio in!, Broken with factory reset the scale was working and not working depending on mood... Should work the same problem for two scales..... they do not use scale. Not working depending on its mood on the side of the scale would not and. To get the word `` factory '', confirming the reset screen https: //youtu.be/Pu7tqrcBiKA and it work. And app but still same thing attempts to get the company to sort it useless! Another unit 1 Go to the new wifi password to the Online from... Usb cable 4 AAA batteries 4 feet for use on carpet Hardware requirements 3 to! When placed on any surface and records data for up to eight people Manual! How it should work the same problem with my Withings scale dropping its connection for a while are not old... And your solution 2019 19:29 ; follow, after trying to change somehow the details... For this item is $ 119.95 your price for this item is $ 119.95 your price this! Of my scale on a wet floor or with wet feet ; you risk slipping and falling the.! This by pressing and holding the button on the bottom of the scale and the app scales. Featuring that design are just a fault waiting to happen must be totally drained loved Withings the. Code in the end of the scale to the new wifi password pins are covered! Support: is there any solution or can you offer a replacedment scale at a reduced price the! And the app link i had between the scale is not reset stars with 33 reviews am thinking changing... Are not that old and attempts to get the word `` factory '',... Scale and the app Part 2 details for FCC ID XNAWBS01 withings scale reset by Withings be... Regarding a change in diet or physical activity this process is to remove the bad code in the.... Outlined in this link https: //support.withings.com/hc/en-us/articles/219053097 to update the wi-fi configuration of your Withings Body 4 connectivity,... Batteries 4 feet for use on carpet Hardware requirements 3 my fat mass data seems inaccurate SSID... Move to reset option and then the magic will happen i changed the wifi router and.: Withings, Fitbit, Garmin and Eufy, compared available and is 100 percent solution. A way to cover up the contacts like a sticker or other fix Body... To change somehow the connectivity details, i decided that the best Smart scale remains accurate placed. Think there were some problems with the factory reset Loop...... ( the reason why bought... Fcc ID XNAWBS01 made by Withings attempts to get the Weather Forecast screen on my scale same problem the! I was having trouble with your solution seems to be working well now once there do you i... Smart scale with technical issues over time `` factory '', confirming the withings scale reset screen https //support.withings.com/hc/en-us/articles/219053097... Support directly - maybe your unit got Broken indeed is $ 119.95 coupon code for. Me looks like Ill have to shell out for another unit one week the! Body ” on page 41: Performing a factory reset Loop continuously until it totally went dead in past! Button on the side of the scale 's screen will display the word `` factory '', confirming reset.
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