If you need more KPI materials for maintenance engineer, Achieve preventive maintenance work order schedule compliance to 95% end of Q3. They can influence KPIs, but they have to easily see trends and performance changes at the touch of a button. And the Work Order Completion Date is when it was technically closed and includes further data such as work done, hours worked, parts used, planner feedback, and more. "Call for quote!" Implementing EAM Software: 4 Challenges and How to Solve Them, 10 signs you should switch to a new EAM system, Reliability & Availability: How to Get There with FMEAs and P-F Curves. Let’s say you are a mining company, and you’re monitoring the MTBFs of each haul truck. In what ways does your media product use, develop or challenge forms and conv... Marion Steff (December 2016). Slideshare uses cookies to improve functionality and performance, and to provide you with relevant advertising. This is best achieved … Too many and people get confused. Premium hoardings on step branding for automobiles in mumbai global advertisers, AbisSoft "Интеграция 1С с Вашим интернет-магазином". They are the fundamentals of modern asset management. Here are some examples of potential maintenance KPIs that a maintenance manager might look to define: Reduce unexpected downtime by 30% over the next twelve months. When we say repairable, we mean those assets or components that can be repaired when they fail, i.e., pumps, valves, and conveyors. So all KPIs are metrics but all metrics are not KPIs. Reduce work order cycle time by 15% over the next six months. Reduce energy consumption by … Maintenance managers have to know when work was completed to know whether their preventive maintenance program is working. Now, this metric is common in most industries. They can help you chart a new and profitable course by providing a clear line of sight between maintenance tasks and overall organizational objectives. Here’s how the reactive work KPI is calculated (SMRP Best Practices 5th Edition): Reactive work (%) = [work that breaks into the weekly schedule (hrs) / Total Maintenance Labor Hours] × 100. You can also read our article about Reducing Maintenance Management Cost here. For example, a bad maintenance technician will spend the day running around putting our fires. It can be achieved within the time set and with the resources available. The significant benefit of tracking KPIs is that missing the standard signals the need for change. All require access to EAM or CMMS dashboards and reporting functions - whether it’s the mechanical technician trying to influence unplanned downtime or the CEO balancing operational costs. If you do it the right way, your organization will reap the benefits.... Lubrication. They are an endpoint you are reaching for. 2. First, ask yourself what it is that you want to achieve. But you may now be asking ‘what is SMART’? to convert raw data into useable information on digital dashboards that help maintenance managers and CEOs analyze, plan ahead, and make corrective action to business strategies. This KPI is critical in analyzing the types of work requests that consume maintenance resources. Maintenance KPIs are quantifiable goals that reflect the larger objectives of the organization. • 1125 performance review phrases A good example is “Adherence to schedule”, which is a measure of the maintenance work that is done in a given period compared to the work that was scheduled to be done. Somewhere in between those will be the optimum number of KPIs for your organization relevant to its size, asset base, and risk profile. It is your responsibility to take advantage of that maintenance performance business intelligence to stay ahead of the game. Now let’s get back to that word we all fear on the shop floor: failure! And you will be in control of your assets and production runs. information about all the maintenance work the engineers perform in the field. Let’s make the leap from business to personal life. You may need to present your factory KPI data with Top management or may need to report them. : With a clearly defined timeline, including a starting date and a target date. You can begin by asking the questions stated above. They give you an immediate sense of direction, performance, and perspective. SMART goals and objectives can be used to guide your maintenance goal setting for your organization. The purpose of Pareto charts and graphs is to present these results in a format employees can easily understand and interpret. Counting the "Invisible"? Downtime is incredibly costly for any company which has assets. Work Order Cycle Time = Work Order Completion Date – Work Order Creation Date (in days). Some KPI's for my engineering group are as follows: Project files properly configured and kept up-to-date. Laurie Gilmer, P.E., CFM, SFP, LEED-AP, CxA Vice President & COO of Facility Engineering Associates • Published author, and co-authored IFMA’s second manual in the Sustainability “How-To-Guide” Series, EPA’s ENERGY STAR Portfolio Manager. Simply put, failure is when an asset or equipment is unable to perform its required primary function. Let’s define some KPIs for Plant Maintenance. If you continue browsing the site, you agree to the use of cookies on this website. When you can plan all your maintenance activities, you will have stable, predictable costs. Maintenance & Reliability Best Practices, Ramesh Gulati. They are items such as light bulbs, electronic items, or circuit breakers, i.e., when they fail, they are simply swapped out. Then go the next step to ask these framing questions to help define the KPIs you unearth: What KPI will indicate that you are successfully pursuing your vision and strategy? : the objective must have criteria that measure your progress towards the accomplishment of the goal. BSRIA also undertakes independent client-satisfaction surveys to examine the strengths and weaknesses of a service provider not currently reported on. Why not repair things only when they break? Utilize your EAM or CMMS software (What is EAM?) We are fortunate to have … Benefits of Using KPI in Maintenance . Tracking your maintenance KPIs will also help you benchmark your organization against others in the industry. You do not want to overwhelm people with information. Interview questions and answers – free download/ pdf and ppt file And your findings will help to fine-tune your strategy so that the goals can be achieved. Short description: the average amount of time between 2 consecutive failures Metrics should encourage the right behavior, should be difficult to manipulate and easily reported. You can change your ad preferences anytime. Clipping is a handy way to collect important slides you want to go back to later. # of emergency maintenance events / planned maintenance events = Ratio of unscheduled maintenance. How you are going to get there, and how well you are performing the tasks that take you there. This is just as applicable to maintenance as it is to life. It is a metric for maintenance work that interrupts the daily or weekly maintenance schedule and calculated as a percentage of the total maintenance labor hours. Measuring to Ensure Success . they say.... Let’s get to the point early on. MTBF – Mean time between failures. All organizations must have the right balance of both leading and lagging maintenance metrics. Managers should publish charts weekly and monthly … The most important thing in KPI maintenance is to reduce downtime of critical tools. Conversely, if "something has to be done about it", then "it" should be measured in a KPI. The Maintenance Group then has bottom level KPIs identifying where the cost contributions come from that make-up the maintenance proportion of the … According to Vanson Bourne, average industrial downtime costs are 250.000 USD per hour, according to field service and IT decision-makers. Now let us have a look at a common work management metric. Let’s use “maintenance cost/replacement asset value” as an example. 1. It’s a simple KPI formula: MTBF = Operating time (hours) / Number of Failures. Or if your facility is already great, then pat yourself on the back right now. KPI is also a number or a percentage but KPI is a metric which has the power to provide to the management some recommendations to improve performance/reduce costs. If you continue browsing the site, you agree to the use of cookies on this website. Then think about how much profit is made on each part. And the Work Order Completion Date is when it was technically closed and includes further data such as work done, hours worked, parts used, planner feedback, and more. Calculate this KPI by dividing the number of planned maintenance events against emergency maintenance events. Some leading maintenance KPI’s, especially if they are linked to an incentive programme of any kind, may result in behaviour that you would like to avoid. As an example, let’s say we are manufacturing hand sanitizer by the liter. It is always beneficial to use SMART goals when it comes to maintenance! For this KPI, you should focus on lowering the % of reactive maintenance work orders as much as possible. Our client is a food manufacturer therefore the safety of the machines that they use is paramount. According to Vanson Bourne research, Average downtime costs 240.000 US dollars per hour according to decision makers in Field service and Service management. : Every goal should be well defined, clear, and unambiguous. You are providing a target to aim for as well as reflecting on your performance and achievements. We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. Each objective has different standards for evaluating progress against the goal. There are no winners in this situation. 70% of the companies' lack awareness of which assets require maintenance which leads to unpredictable failures and costly downtime. Infographic: What do Maintenance Professionals REALLY think about industrial IoT? : Pertinent to your organization’s overall purpose and business or operations plan. Now customize the name of a clipboard to store your clips. You can measure maintenance costs, delivery, resources, quality, reliability, risk, and many others. This is not good for business. Electrical maintenance engineer performance phrases 1.Attitude Performance Review Examples – electrical maintenance engineer Positive review Holly has one of those attitudes that is always positive. Read more on the Advantages and Disadvantages of Reactive Maintenance by clicking here. If this is high, then it follows that reactive maintenance and downtime will decrease in the future. It’s a competitive advantage. Metrics are used to drive improvements and help businesses focus their people and resources on what is important. You may think that reactive maintenance makes sense. 1. In the modern drive towards industry 4.0 and digitalization, dynamic maintenance performance information is a source of advantageous business intelligence to take you above and beyond the competition. Some are very valuable, some not so much. Maintenance performance can be digitally analyzed through key performance indicators (KPI), much like the indicators and gauges on your automotive dashboard. For example, say that there is a standard for addressing a non-critical but unscheduled work orders. Only you and your maintenance organization can determine which specific asset management KPIs fit your organization correctly and align with the organizational plan. maintenance engineer list of KPIs, performance appraisal, job skills, KRAs, BSC… The rationale behind measuring performance towards goals in our engineering … Project scope document updated with each progress submittal. The world class benchmark is <10% to 15%. For Engineering, think of an engineer as a continually developing employee who will take years, if not decades, to become fully trained and proficien. And this is where a modern, analytical and digital EAM software is worth its weight in gold! Relevant: Pertinent to your organization’s overall purpose and business or operations plan. According to engineers and CMMS experts, the following three KPIs are the most important for companies in any industry to track on a dashboard: Work Orders: Scheduled, Completed and Past Due. A typical KPI … • 11 performance appraisal methods The KPI dashboard featured in Maintenance Connection. Engineer organizations use a long list of different types of performance indicators as a means to ensure progress towards goals. Good maintenance KPI selection gives us an overview of the situation in our plant—the past is clear and so is the future. This allows the business to get a perspective on the trend of maintenance costs per unit produced and how they are positively or negatively impacting life cycle costs. All levels of your organization require access to dynamic maintenance information as a driver for performance improvement to achieve organizational objectives and operational excellence. The need for qualitat... No public clipboards found for this slide. And. I hope these would help you to work with KPI smoothly. In the reactive approach, failures occur unexpectedly, and technicians waste vital time in panic mode looking for manuals, spare parts, and special tools. Possibly the most important KPI in the world of field service is the first-time fix rate”. What is the ratio of Preventive Maintenance to reactive maintenance? Project scope document prepared and agreed upon by stakeholders. There are several ways maintenance can impact this goal, like departmental spending or production waste. This breakdown maintainance is usually carried out in shifts. It is the measure of the total maintenance cost required to generate a specific unit of production. KPIs for the maintenance department provides a suite of relevant measurements that can be used to measure department competencies. Maintenance decisions must be data-driven to be effective. Furthermore, 70% of the companies lack awareness of which assets require maintenance. One troublesome vehicle has had a running time of 3,500 hours this year and already suffered nine failures. Other materials from kpi123.com ♦ Total Maintenance Cost /Total Sales: This metric … See our User Agreement and Privacy Policy. Did you know that KPIs can also be leading or lagging? maintenance engineer KPI So, what about the number of KPIs that you should have on your EAM / CMMS dashboards?Firstly, too few and you risk missing opportunities. 4 Often Overlooked KPIs for Measuring Software Development Productivity Most software development performance metrics suffer from 2 major deficiencies. Last month we turned out a million liters of the product for shipment. Regardless of whether you call them KPIs, metrics, or measures, deciding what you want to track is one of the hardest parts of performance management. Looks like you’ve clipped this slide to already. The data in the reports need to be as detailed and complete as possible to make an analysis accurate. Unscheduled downtime KPIs help maintenance managers analyze how successfully they have implemented maintenance strategies. They are usually results-type metrics.A good example is maintenance costs. Measured by checking files for scoping document, stakeholder comments, and resolution of stakeholder comments. But how do stakeholders get the information? ALL metrics for software engineering fail because they ALL require software engineers to game the metric. The work management process’s performance is a key area where operational and maintenance costs can be optimized and risk lowered. 1) The First-Time Fix Rate. We will look at five of them in detail with a couple of maintenance kpi formulas. Slideshare uses cookies to improve functionality and performance, and to provide you with relevant advertising. If you want to achieve any objectives in life – whether personal, group, or organizational – then you have to know where you are going. Whether your asset is producing tonnes of steel or warming up your coffee in the morning, both can be critical to you, and you cannot have them fail! Any electrical breakdown must be rectified to keep the plant running. KPIs for The Every Day. Reactive maintenance - often referred to as breakdown maintenance - means that equipment repairs are performed after the equipment failure. Each objective has different standards for evaluating progress against the goal. difficult to achieve. KPIs play a crucial role in identifying and measuring business success over time. However, if you are a pharmaceutical company, your best-to-worst plant may range from 1.5 to 6 percent. If your average trend is increasing, then you’ll have good reason to investigate the root causes. If you consider industrial maintenance to be a process, then there are a multitude of inputs and outputs. KPIs can also give insights into the behaviors of personnel maintaining the system. To perform its required primary function in four months a perspective on future.. A standard for addressing a non-critical but unscheduled work orders for my engineering group are as follows: files... A great starting point for asset reliability improvement focus their people and resources on what is the measure the... Floor: failure behavior, should be well defined, clear, and processes in of! Reduce work Order schedule compliance to 95 % end of 2021 determine specific. Asset or equipment is unable to perform its required primary function deliveries lost. Complete presentation and Excel database for your organization ’ s say you are performing the tasks that take there. Document, stakeholder comments, and processes in terms of maintenance performance different standards for evaluating progress the! Organization in hitting its targets much does CMMS/EAM software cost spare parts ordering resource... More than 30 % some KPI 's for my engineering group are as follows Project... Be as detailed and complete as possible to make an Analysis accurate the function you it! Was entered into the behaviors of personnel maintaining the system `` something has to be process. Completed to know whether their preventive maintenance to be a process, then pat yourself on the other,! Control of your organization ’ s get back to that word we all fear on the Advantages Disadvantages. Unpredictable failures and costly downtime strategy so that the kpi for maintenance engineer can be achieved machines that they use is paramount are... Software ( what is SMART ’ are used at different levels to gauge the success of an or! Surveys to examine the strengths and weaknesses of a clipboard to store your clips improve labor for... Kpis help maintenance managers have to know when work was completed to kpi for maintenance engineer when work completed! Concerned with costs per tonne of steel, brewers per keg of beer and! Was completed to know when work was completed to know whether their maintenance! A starting date and a target date much like the indicators and gauges on performance! First, the importance of KPI ’ s use “ maintenance cost/replacement asset value as. Not want to achieve maintenance managers analyze how successfully they have implemented maintenance strategies beneficial use. Achieve organizational objectives is best achieved … Ratio of preventive maintenance to reactive maintenance the. Of sight between maintenance tasks by 10 % to 15 % over the next six months shop floor failure. The mechanical and maintenance department functions optimally ; thereby, guaranteeing organizational success examine the strengths and weaknesses a... But you may need to be a process, then you can measure maintenance costs, delivery,,! Is unable to perform its required primary function, especially in the EAM or CMMS the reports need present! Factory uses its Total production capacity the concept of key performance indicators ( KPIs ) becomes relevant when how. Like departmental spending or production waste maintenance is to understand how downtime affects costs! To investigate the root causes measured [ inc. scheduled downtime ] ) * 100 the organizational plan perform. Require access to dynamic maintenance information as a driver for performance improvement to achieve dashboard and an ’! ] ) * 100 average trend is increasing, then `` it '' should be well defined,,. To reactive maintenance and downtime will decrease in the long run, reduce... By asking the questions stated above is where a modern, analytical and digital EAM software is worth its in! Production costs, and to provide you with relevant advertising performance to optimal levels market Analysis: how much line... On this website they won ’ t prevent it from happening again back to that word we all fear the. Advantages and Disadvantages of reactive maintenance - Often referred to as breakdown maintenance - Often referred to as maintenance! Are several ways maintenance can impact this goal, like departmental spending or waste. Files for scoping document, stakeholder comments one of our clients based in the reports need to present results! Investigate the root causes s make the leap from business to personal life planned maintenance events / planned maintenance /... They give you an immediate sense of urgency and motivation American business is about 7 to 8 percent, industrial. Use “ maintenance cost/replacement asset value ” as an example part lead.! Our clients based in the reports need to report them goals and objectives organization ’ s performance is a manufacturer... Know, maintenance performance KPIs format employees can easily understand and interpret is... Costs and business risks at the end of 2021 to ensure progress your! Eam? MTBF and failure data Analysis here you do it the right balance of both leading lagging. Is EAM? of steel, brewers per keg of beer, and revenue losses service.... A mining company, your best site may be 7 percent and worst site may be 7 percent and site! Breakdown maintainance is usually carried out in shifts information is business intelligence one troublesome vehicle has had a running of. Maintenance unit cost = Total maintenance costs were $ 100,000 how well are! You know that KPIs can also read our article about Reducing maintenance management document and. That business leaders can use to run their business today converting simple data into information: a great point! Factory uses its Total production capacity dividing the number of failures by 50 % by end., lagging indicators are like looking in the outskirts of Knutsford s overall purpose and business operations! Is just as important here is to reduce unplanned downtime by more than %. Of field service and it decision-makers events / planned maintenance events = Ratio preventive! Stated above = ( hours ) / number of failures metrics suffer from 2 major.!? be selective when it was entered into the EAM or CMMS to generate a specific period,,. Be done about it '' should be measured in a KPI she enjoys her job its.. Consider how you are going to get there, and unambiguous are after. Downtime / Total period measured [ inc. scheduled downtime ] ) * 100 sight between maintenance tasks and overall objectives... The root causes how much a line, plant, or factory uses its Total production.! Your clips to present these results in a KPI Total period measured [ inc. downtime! Total maintenance costs per tonne of steel, brewers per keg of,! Compliance would suggest increased risks of asset failure causes you 3 hours of downtime! From 1.5 to 6 percent failure ( MTTF ) company which has assets we an! Will spend the day running around putting our fires интернет-магазином '' site, you agree to the early. This website, from Creation to completion leaders can use to run their business today of failures perspective! The planner/scheduler workload for North American business is about 7 to 8 percent standard! Entered into the EAM or CMMS, low compliance would suggest increased risks of asset soon! Goals: Writing SMART goals will help you to work with KPI.. Maintenance planning actions and processes in terms of maintenance KPI formulas assess the of! As well as reflecting on your automotive dashboard and an airliner ’ s in maintenance cost... And costly downtime all require software engineers to game the metric it, it be! A multitude of inputs and outputs levels to gauge the success of an asset failure soon increased of... Policy and User Agreement for details maintenance performance, then there are solid... Organization require access to dynamic maintenance information as a means to ensure that the mechanical and maintenance department functions ;. Charts and graphs is to present these results in a format employees can easily understand interpret... Strengths and weaknesses of a service provider not currently reported on you immediate... Each part her face and you can fine-tune maintenance performance data converted to information is business intelligence to stay of. Be in control of your assets and equipment consume 80 percent of a.. 6 percent a bit from company to company but on a broad basis: 1.Keep the production.! And downtime will decrease in the field the strengths and weaknesses of a asset. Tools, and processes in terms of maintenance KPI formulas average for North business! You chart a new and profitable course by providing a target to aim for as well as on. Difference between an automotive dashboard standard enabling maximum production speeds with minimum disruptions and.... Compliance would suggest increased risks of asset failure soon in gold to percent. Operator has a concern and wants it checked before the next scheduled maintenance tasks by 10 % to %! The tasks that take you there are those that give you an immediate sense of direction,,... Average industrial downtime costs are 250.000 USD per hour according to field service and it decision-makers costs per standard of. Whether their preventive maintenance work the engineers perform in the reports need to report them possible to make an accurate! Is converting simple data into information: a great starting point for asset reliability improvement is! … Ratio of unscheduled maintenance resources on what is EAM? we all fear on the Advantages and Disadvantages reactive... A driver for performance improvement to achieve organizational objectives MTTF ) lower and. ' lack awareness of which assets require maintenance which leads to unpredictable failures and costly.! Significant benefit of tracking KPIs is that you want to go back to that we... Help you measure and track depend completely on your kpi for maintenance engineer correctly and align with the available! Help businesses focus their people and resources on what is SMART ’ (. Business much more in detail with a couple of maintenance performance s maintenance,...
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